A UK hotel booking agent you can talk to

What a hotel booking agent does

A hotel booking agent finds and books hotel rooms for you, instead of you searching and booking yourself. The agent asks what you need, checks options with hotels or suppliers, and gives you a quote. You decide whether to go ahead.

For us that means two things: a person to talk to, and a clear quote that shows what you would be paying for.

When an agent helps most

• you need several rooms, or you are travelling as a larger party
• you want flights and a hotel quoted together
• you are staying somewhere unfamiliar and are not sure which area to pick
• the stay is long, or split between two places
• you have special requests, such as accessible rooms, a quiet room or a late arrival
• you are comparing several hotels that sell different meal plans

For a single night in a city you know well, booking yourself may be quicker. An agent earns their place when the details are fiddly.

What you get from us

• a person to speak to on the phone, Monday to Saturday, 9am to 6pm
• options for your dates, rather than a long list to filter
• for each option, the price basis (for example per room per night, or the total) and what is included
• a note of whether taxes and fees are included
• the date we checked any price we publish
• a quote by email that you can keep and compare

What we need from you

To quote properly we need the destination or area, your dates, the number of guests and rooms, and a rough budget. Tell us about must-haves too, such as breakfast, parking or a pool. If your dates can move by a day or two, say so, because that can change what is available.

Where we can book

We book hotels in the UK, across Europe, in Turkey and in Dubai. If you are choosing a destination, our guides cover the areas worth knowing in London, Dubai, Marbella and the Costa del Sol, Antalya, Crete, and Lisbon and the Algarve.

How we show prices

Prices on this site show the date they were checked and what they cover, such as per room per night. Hotel prices change often, so a published price is a guide, not a promise. Where we do not have a current price we say so and ask you to call for today's price. We do not describe a price as live unless it comes from a live feed.

Questions to ask any booking agent

These are fair questions for any agent, including us.

• Is the price the total I will pay, including taxes and fees?
• What are the change and cancellation terms for this rate?
• What happens if the hotel changes or cancels my booking?
• How do I reach you if something goes wrong during my stay?
• Is there any fee for your service, and is it included in the quote?