In these Terms and Conditions, the following definitions apply:
Global Dreams Fly Ltd may act in one or both of the following capacities:
The capacity in which we are acting will be made clear at the time of booking.
3.1 A booking becomes legally binding when:
3.2 Where you purchase a Package from us as the Package Travel Organiser, the contract is between you and Global Dreams Fly Ltd.
Where we are acting as an agent, the contract for the relevant Travel Services may be between you and the applicable third-party supplier, subject to the terms provided at the time of booking.
4.1 You are responsible for checking that all information provided at the time of booking is correct and matches the relevant passport or travel documents.
This includes, but is not limited to, passenger names, dates of birth, travel dates, destinations, and other personal details.
4.2 Errors or changes to passenger names, dates, destinations, or other booking details may result in additional charges. In some circumstances, changes may not be permitted and the booking may need to be cancelled and rebooked, potentially without a refund.
5.1 Unless otherwise stated, all prices are quoted in GBP (£) and are subject to availability at the time of booking.
5.2 A deposit or other payment may be required to secure your booking. The remaining balance must be paid by the due date shown on your booking confirmation.
5.3 If the balance is not received by the stated deadline, we reserve the right to cancel the booking in accordance with the applicable supplier or booking terms. Any cancellation charges or loss of monies paid will depend on the terms applicable to your booking.
6.1 After your Package booking has been confirmed, the price may only be increased where permitted by applicable law and where the increase results from changes to:
6.2 If the price increase exceeds 8% of the total Package price, you will have the right to cancel the Package without paying a cancellation charge and receive a refund in accordance with applicable law.
7.1 Any request to change a booking must be made in writing.
7.2 Changes are subject to availability and may involve:
7.3 Certain changes, including passenger name changes, may not be permitted by airlines, accommodation providers, or other suppliers. Where a requested change is not permitted, the original booking conditions will continue to apply.
8.1 If you wish to cancel your booking, the cancellation request must be submitted in writing by the lead passenger.
8.2 Cancellation charges will apply in accordance with the terms of your booking and may be as much as 100% of the total booking price, depending on:
8.3 Any administration fees already paid are non-refundable unless otherwise required by law.
9.1 General
Refunds will be provided in accordance with these Terms and Conditions, the specific terms of your booking, applicable law, and the cancellation and refund conditions of the relevant airline or supplier.
9.2 Package Holidays
For Package holidays, you may be entitled to a refund where:
Where a refund is due, it will normally be processed within 14 days of the date on which you become entitled to the refund, subject to applicable law.
9.3 Non-Package and Agent Bookings
Where we act as an agent for an airline or other supplier, refunds are subject to that supplier's applicable cancellation and refund policies.
We cannot guarantee a refund where the relevant airline or supplier provides only a partial refund or does not permit a refund.
9.4 Method of Refund
Unless otherwise agreed or required by law, refunds will normally be made to the original payment method.
10.1 Before or at the time of booking, you will be provided with the applicable booking terms. These may include:
10.2 You may be required to separately confirm that you have read and accepted these booking-specific terms before the booking is finalised.
11.1 We may need to make changes to your Travel Services before departure. Where this happens, we will notify you as soon as reasonably possible.
11.2 If we are required to make a significant change to a Package, you will be offered the options available under applicable law, which may include:
11.3 We may cancel a Package where this is permitted by applicable law, including where unavoidable and extraordinary circumstances make it impossible or impractical to provide the Package, or where an insufficient number of bookings has been made.
Where applicable, we will inform you of your rights and any refund or alternative arrangements available to you.
12.1 We strongly recommend that you arrange comprehensive travel insurance as soon as you make your booking.
12.2 You are responsible for ensuring that your insurance provides adequate cover for your circumstances, including medical expenses, cancellation, curtailment, baggage, delays, and other relevant risks.
13.1 You are responsible for ensuring that you have:
13.2 We may provide general information about passport, visa, and health requirements, but requirements can change and it remains your responsibility to ensure that you meet all applicable requirements before travelling.
We will not be responsible for costs or losses arising from refusal of entry, refusal of boarding, or failure to meet applicable immigration, passport, visa, or health requirements, except where we are legally responsible.
14.1 If you experience a problem during your trip, you should report it as soon as possible to the relevant service provider, such as the airline, hotel, transfer company, or excursion provider, and also notify us where appropriate.
Giving the relevant provider an opportunity to resolve the issue while you are travelling may help minimise any inconvenience.
14.2 If the matter remains unresolved after your return, any formal complaint should be submitted to us in writing within 28 days of your return date, together with any relevant supporting information, to info@globaldreamsfly.com.
15.1 Our liability will depend on whether we are acting as a Package Travel Organiser or as an agent for a third-party supplier.
To the extent permitted by law, we will not be responsible for:
Nothing in these Terms and Conditions excludes or limits any liability that cannot legally be excluded or limited.
16.1 These Terms and Conditions and any contract between you and Global Dreams Fly Ltd will be governed by the laws of England and Wales, unless applicable law requires otherwise.
16.2 Any dispute arising in connection with these Terms and Conditions will be subject to the jurisdiction of the courts of England and Wales, unless applicable law provides otherwise.
By making a booking with Global Dreams Fly Ltd, you confirm that you have had the opportunity to read these Terms and Conditions, understand them, and agree to be bound by them.
Where additional booking-specific or supplier terms apply, you also agree to those terms where they have been provided to you and accepted as part of the booking process.
Questions about these terms can be sent to info@globaldreamsfly.com or by calling +44 20 3893 5434.