Privacy Policy | Global Dreams Fly Limited

Global Dreams Fly Limited ("we", "us", "our"), registered office at 182-184 High Street North, London, E6 2JA, United Kingdom, is committed to protecting your personal data. This policy explains what information we collect, how we use it, and the rights you have under UK data protection law, including the UK GDPR and the Data Protection Act 2018.

1. Information we collect

We collect information you provide directly, such as when you search for a hotel, flight or holiday, submit an enquiry form, sign up to our newsletter, or contact us by phone or email. This may include:

Name, email address and phone number
Travel preferences, dates and destinations
Payment and billing details when you make a booking
Passport or identity details required by airlines, hotels or tour operators
Technical information such as IP address, browser type and pages visited

2. How we use your information

To respond to enquiries and provide quotes for hotels, flights and holidays
To process and manage bookings, including sharing necessary details with airlines, hotels and tour operators
To send booking confirmations, updates and customer service communications
To send marketing emails where you have opted in, which you can unsubscribe from at any time
To improve our website and services, and to prevent fraud

3. Legal basis for processing

We process personal data on the basis of contract (to arrange your booking), legitimate interest (to improve our services and respond to enquiries), consent (for marketing communications) and legal obligation (where required by law, for example anti-fraud checks).

4. Sharing your information

To arrange a booking, we share relevant details with the airlines, hotels, tour operators and payment processors involved in your trip. We do not sell your personal data to third parties. Some partners may be located outside the UK; where this is the case, we take reasonable steps to ensure your data is protected to a similar standard.

5. How long we keep your data

We retain booking records for as long as necessary to fulfil legal, accounting and regulatory requirements, typically up to seven years after your trip. Enquiry data that does not result in a booking is retained for up to 24 months unless you ask us to delete it sooner.

6. Cookies

Our website uses cookies to remember your search preferences and to understand how visitors use the site. You can control cookies through your browser settings; disabling them may affect some features, such as saved search filters.

7. Your rights

Under UK data protection law, you have the right to access, correct, delete or restrict the use of your personal data, to object to certain processing, and to request that your data be moved to another provider. To exercise any of these rights, contact us using the details below.

8. Contacting us

If you have questions about this policy or how we handle your data, contact us at info@globaldreamsfly.com, call +44 20 3893 5434, or write to us at 182-184 High Street North, London, E6 2JA.